Frequently Asked Questions

At Yuga Diamonds, we're redefining luxury by offering ethically sourced, lab-grown diamonds at up to 50% off traditional retail prices. Our mission is to make exquisite diamond jewelry accessible to everyone, allowing you to wear and experience the beauty of your diamonds every day.

Absolutely! Our lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They're just as real and stunning, but with the added benefits of being environmentally friendly and more affordable.

We adhere to strict quality standards, carefully inspecting each piece before shipping. Our commitment to exceptional craftsmanship means every Yuga Diamonds piece is crafted to the highest standards.

Yuga Diamonds was born in 2021 from a personal renaissance. Our founder's journey, inspired by his father's best friend, a seasoned expert in diamond manufacturing, led to the realization that luxury should be accessible without compromising financial well-being.

We operate as a fully virtual store, leveraging our manufacturing expertise while streamlining operations. This allows us to offer unparalleled savings, up to 50% off typical retail prices, making real lab-grown diamond luxury accessible to everyone across North America.

We provide certifications from the world's most respected gemological laboratories, including IGI, AGS, GIA, GCAL, HRD, GSI, and EGL, ensuring the authenticity and quality of every lab-grown diamond.

We regularly update our website to reflect the most current product availability and pricing information.

If we discover a pricing error, we'll notify you promptly via email or phone. We reserve the right to correct any inaccuracies and may need to cancel the order if the error is significant.

Yes, Yuga Diamonds reserves the right to cancel an order for reasons including pricing errors, payment issues, or other necessary causes. We'll always communicate with you if this occurs.

We hold diamonds for up to 24 hours after a bank wire order is created. After this period, the diamond may become available to other customers.

Bank wire orders are only confirmed when Yuga Diamonds receives the payment.

We provide a lifetime warranty against manufacturing defects. This includes complimentary services such as cleaning, re-polishing, rhodium replating, and prong inspection and tightening.

We offer an exquisite collection including engagement rings, wedding bands, necklaces, pendants, earrings, bracelets, and custom jewelry in gold. Our range caters to diverse customer needs, reflecting our commitment to quality and craftsmanship.

Sales tax is charged based on your shipping address and local tax regulations.

Shipping is not free on all orders. Standard shipping (3–5 business days) costs $50 and is complimentary on orders of $1,000 or more. Express shipping (1–2 business days) costs $100 and is complimentary on orders of $2,500 or more. All orders are processed within 1–2 business days. International shipping is a flat rate of $200.

All orders are processed within 1–2 business days. Standard domestic shipping arrives in 3–5 business days ($50 flat rate, free on orders $1,000+). Express domestic shipping arrives in 1–2 business days ($100 flat rate, free on orders $2,500+). Orders placed on weekends or holidays are processed on the next business day. International delivery times vary by destination.

We can ship to an alternate address that is on file with your credit card or banking institution. For security purposes, we may need to verify this information with your financial institution.

We ship worldwide. However, we only deliver to physical residential or business addresses, not P.O. boxes.

Yes, we ship worldwide at a flat rate of $200. International customers are responsible for all VAT, customs fees, duties, and taxes imposed by their country. These charges are not included in the order total and are collected at the time of delivery.

All items are sent via UPS or FedEx in discreet, unmarked packaging to ensure the security and privacy of your purchase.

Yes, an adult signature is required for all deliveries to ensure the security of your valuable purchase.

A jewelry appraisal is a detailed document that describes your piece and estimates its value for insurance purposes. We provide free appraisals for jewelry valued over a certain amount.

We offer a printable ring sizer on our website. Additionally, we can send you a complimentary plastic ring sizer upon request.

Most rings can be resized up to two sizes larger or smaller. However, eternity bands cannot be resized due to their continuous stone setting. We offer one free resizing within 90 days of purchase.

We offer a 3-day refund window and a 14-day exchange window, both measured from your delivery date. Items must be in their original, unworn condition and must not be resized, engraved, or altered in any way. Custom-made, engraved, and personalized jewelry is final sale and not eligible for return or exchange. A Return Authorization Number (RAN) is required before sending any item back. Items returned without a RAN will not be accepted.

Contact our team within your applicable window, within 3 days of delivery for a refund, or within 14 days for an exchange, by emailing info@yugadiamonds.com or calling +1 904 618 3692. We will issue a Return Authorization Number (RAN). Items sent back without a RAN will not be accepted. You are responsible for all return shipping costs via a trackable, insured carrier.

Yes, eligible items can be exchanged within 14 days of delivery, subject to availability. Contact us to receive your Return Authorization Number (RAN) before shipping the item back. Exchanges ship once the returned item is received and inspected.

Yes, for diamonds over 1.99 carats, GIA verification and re-certification may be required, which can take up to two weeks. All grading reports and certificates must be included with the return, or a $250 fee will be deducted from the refund.

Customers are limited to one return or exchange per year per customer and household. A 20% restocking fee applies on a second return within the applicable return window; alternatively, 100% store credit may be applied with no restocking fee.

After 3 days from your delivery date the refund window closes, and after 14 days the exchange window closes. Once both windows have passed, the sale is considered final and no returns or exchanges can be accommodated.

Absolutely! We offer personalized design services to create your perfect ring, ensuring it's as unique as your love story.

Custom jewelry typically takes 2–4 weeks, depending on the complexity of the design. We dedicate time to ensure each piece perfectly reflects your vision.

We'd be thrilled to bring your vision to life. Our design team is ready to work with you to create a piece that resonates with your personal story.

To use your Yuga Diamonds lifetime warranty, contact our customer service team at info@yugadiamonds.com or call +1 904 618 3692. Our warranty covers manufacturing defects and includes free services such as cleaning, re-polishing, rhodium replating, and prong inspection and tightening.

For routine cleaning, use warm water with a few drops of mild dish soap. Soak your jewelry for 5–10 minutes, then gently brush with a soft toothbrush. Rinse thoroughly and pat dry with a soft cloth. For more thorough cleaning, we offer complimentary professional cleaning services.

Our lab-grown diamonds have the same physical, chemical, and optical properties as mined diamonds. The key differences are that they're more environmentally friendly and cost-effective, allowing us to offer luxury at accessible prices.

We accept all major credit cards (Visa, Mastercard, Amex, Discover) and offer flexible financing through Affirm, spread payments over 3, 6, or 12 months. We also accept bank wire transfers for larger purchases. Contact us to arrange a wire transfer.

By specializing in lab-grown diamonds and operating as an online retailer, we can offer significant savings compared to traditional brick-and-mortar stores. This aligns with our mission to make luxury accessible to everyone.

Sales tax is charged based on your shipping address and local tax regulations.